Learn essential telecom knowledge and customer service skills for frontline sales and support agents.
Sub Category
- Sales
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Objectives
- Understand the structure of the telecom industry and the key services to customers
- Identify different types of customers and learn how to handle their needs effectively.
- Develop strong communication and customer service skills for real-world telecom interactions
- Learn essential sales techniques such as upselling, cross-selling, and building trust with customers
- Master the process of delivering an excellent customer experience before, during, and after the sale
- Build professionalism, teamwork, and time management habits to grow a successful telecom career.
Pre Requisites
- No prior experience in telecom is required — this course is designed for beginners. A basic understanding of customer service is helpful but not mandatory. A computer or smartphone with internet access to follow the course materials. An open mindset and willingness to learn practical communication and sales skills.
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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