300 exam-style questions with detailed explanations for the CIS-ITSM exam: Incident, Problem, Change, Request & CMDB
Sub Category
- IT Certifications
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Objectives
- Pass the ServiceNow CIS-ITSM exam with confidence after working through 300 original, exam-style questions built on the current published blueprint
- Configure and implement Incident, Problem, Change, Release and Request Management following ServiceNow best practice
- Design a healthy CMDB and CI relationship model, and connect configuration data to ITSM processes correctly
- Handle implementation scoping, requirements gathering and design decisions the way a ServiceNow consultant is expected to
- Apply Knowledge Management, Service Catalog, SLAs and notifications to real client requirements
- Master ITSM Pro capabilities including Agent Workspace, Virtual Agent, Predictive Intelligence and Performance Analytics
- Recognise and correctly answer multiple-select questions, the format that costs most candidates their pass mark
Pre Requisites
- The ServiceNow CSA (Certified System Administrator) certification, or equivalent working knowledge — it is the prerequisite for all CIS credentials
- Hands-on exposure to a ServiceNow instance; a free Personal Developer Instance (PDI) is strongly recommended alongside this course
- Basic familiarity with ITIL service management concepts is helpful but not required
- No software or purchase needed — every test runs in your browser
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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