Fundamentals of Digital Service Management, Service Value Systems and Management Practices, Exam Success Guide.
Sub Category
- IT Certifications
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Objectives
- Understand the core concepts of modern IT Service Management (ITSM)
- Explain value creation and value co-creation in service management
- Identify the differences between services, products, and service offerings
- Understand stakeholder roles and service relationships
- Describe the Four Dimensions of Service Management
- Understand the structure and purpose of the Service Value System (SVS)
- Apply the guiding principles in real-world scenarios
- Explain the Service Value Chain and its six key activities
- Understand value streams and continual improvement concepts
- Learn the fundamentals of information security and relationship management
- Understand supplier management and service configuration management practices
- Learn IT asset management and monitoring and event management concepts
- Understand release management and service level management
- Explain service request management and service desk operations
- Understand incident management and problem management processes
- Learn change enablement and deployment management practices
- Understand service continuity and availability management
- Develop practical knowledge of modern IT service management frameworks used in organizations worldwide
Pre Requisites
- No prior knowledge of IT Service Management is required
- A willingness to learn modern IT service management concepts and best practices
- Interest in IT operations, service delivery, support management, or digital transformation
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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