Exit Interview Analysis: Survey and Turnover Metrics [EN]

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Study alongside 2 million other PapaHR students from 185 countries
Learn from the course author’s experience at Preply, Wargaming, Radford, and Deloitte
Learn from the expert who built the HR system for the unicorn company Preply
Create a structured exit interview questionnaire consisting of 38 questions
Use the Collect → Analyze → Act → Monitor cycle to reduce employee turnover
Distinguish between exit interviews, retention interviews, and exit surveys
Create questions across 8 categories: role, management, development, culture, compensation, working conditions, onboarding, and overall assessment
Adapt the questionnaire for IT, retail, manufacturing, and finance
Conduct exit interviews using a script with verbatim phrases
Ask tough questions and get honest answers
Code and categorize qualitative responses for analysis
Review the “rejection rate,” “response rate,” and “manager's rating” metrics
Build a dashboard with 5 KPIs and industry benchmarks
Use AI prompts to analyze patterns and generate an action plan
Calculate the ROI of the exit interview program and present it to the CEO

The desire to learn from the person who created the unicorn Preply HR system
Our ambition to become the leader in HR analytics and employee turnover management
A willingness to move forward, complete the entire course, and put your knowledge into practice
A basic understanding of HR processes or experience working with employees who are leaving the company
Access to Excel and Word for working with questionnaire templates
The desire to have a practical system, not just a theoretical approach to offboarding

Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!

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