Master AI-powered BPO, KPO & Support Audits.Learn QA scorecards, CSAT validation, audit KPIs, compliance checks & report
Sub Category
- Other Office Productivity
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Objectives
- Understand the complete call center audit process including call monitoring, compliance checks and quality evaluation.
- Design and implement KPI-based scoring frameworks using CSAT, TAT, FCR and compliance metrics.
- Identify root causes of performance gaps and create structured improvement action plans.
- Conduct live audit case studies and confidently score real customer interactions.
- How to become AI auditor
Pre Requisites
- No prior audit experience needed. Basic understanding of call center operations is helpful but not mandatory.
- Basic knowledge of customer support or BPO processes is helpful but beginners can start from scratch.
- No tech knowledge required
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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