Master ISO/IEC 20000-1:2018 with Clause-by-Clause Auditing, ITSM Controls, Case Studies & Certification Readiness
Sub Category
- Other IT & Software
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Objectives
- Understand ISO/IEC 20000-1:2018 requirements clause by clause
- Explain IT Service Management System (ITSMS) concepts and principles
- Apply process-based and risk-based thinking in ITSM audits
- Plan, conduct, and manage internal, supplier, and certification audits
- Identify conformities, nonconformities, risks, and improvement opportunities
- Perform Stage 1 and Stage 2 ISO/IEC 20000-1 certification audits
- Prepare and use audit checklists, audit plans, and interview techniques
- Write clear, objective, and effective audit findings and reports
- Support organizations in achieving and maintaining ISO/IEC 20000-1 certification
- Confidently prepare for ISO/IEC 20000-1 Lead Auditor examinations
Pre Requisites
- Basic understanding of IT services, IT operations, or service delivery (helpful but not mandatory)
- Familiarity with IT Service Management (ITSM) concepts is helpful but not mandatory
- Prior knowledge of ITIL is an advantage, but not required
- Experience in IT, auditing, compliance, or management systems is recommended
- No prior ISO/IEC 20000-1 certification is required
- Willingness to learn auditing concepts and apply them in practical scenarios
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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