Master ISO 10002:2018 Quality management — Customer satisfaction with Clause-by-Clause Case Studies & Lead Auditor Exam
Sub Category
- Management
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Objectives
- Interpret ISO 10002:2018 clause-by-clause from an auditor’s perspective
- Audit Guiding Principles such as objectivity, accessibility, confidentiality, accountability, and customer focus
- Evaluate the complaint lifecycle from receipt to closure with full traceability
- Identify major vs minor nonconformities in complaints handling
- Apply ISO 19011 audit principles to ISO 10002 audits
- Plan and conduct Stage 1, Stage 2, surveillance, and internal audits
- Write professional audit findings and reports
- Prepare confidently for ISO 10002 Lead Auditor exams and assessments
Pre Requisites
- No prior ISO 10002 certification required
- No prior Lead Auditor certification required
- Knowledge of process-based and risk-based thinking
- Experience in quality, customer service, compliance, or governance (recommended)
- Familiarity with auditing concepts (internal or external) (recommended)
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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