Future-Proofing Your Professional IT Tech Support Career

Future-Proofing Your Professional IT Tech Support Career

Become Irreplaceable: Advanced IT Remote Desktop Support & Windows Diagnostics & Troubleshooting. AI-proof your job.



Sub Category

  • Other IT & Software

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Objectives

  • Configure, secure, and operate multiple remote desktop platforms
  • Learn about the Sysinternals Suite of tools and how they work
  • Capture and analyze performance traces using Windows Performance Recorder (WPR) and Windows Performance Analyzer (WPA)
  • PowerShell for troubleshooting & automation
  • How to setup a home lab for training purposes
  • How to troubleshoot Windows with advanced troubleshooting tools
  • Learn about security tools such as BitLocker, Sysmon and Microsoft Defender
  • IT documentation procedures
  • Automating Windows processes and software installation


Pre Requisites

  1. Basic Microsoft Windows skills and one or more Windows PCs or virtual machines with admin rights.
  2. An internet connection to download software to test what you have learned.


FAQ

  • Q. How long do I have access to the course materials?
    • A. You can view and review the lecture materials indefinitely, like an on-demand channel.
  • Q. Can I take my courses with me wherever I go?
    • A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!



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