Troubleshooter: a system solution for business problems [EN]

Problem analysis methods | Root Cause Analysis | TRIZ | Solution facilitation | Systems thinking for business

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Formulate the problem in such a way that it is immediately clear what needs to be solved, and separate the symptoms from the essence.
Identify the root cause using 5 Whys, Ishikawa diagrams, and problem trees.
Build a logical tree, break down the task using MECE, and ask the right questions using 5W1H.
Conduct rapid analysis and prioritisation of solutions using Pareto, TOC and analytical tools
Generate non-standard solutions through SCAMPER, TRIZ, morphological analysis, and the focal object method.
Working with contradictions and ICR in TRIZ and choosing the optimal path without compromise
Facilitate group sessions, manage dominance, conflicts and chaos of ideas
Select frameworks for specific business problems: Lean, Six Sigma, 7S McKinsey, ADKAR, Kepner-Tregoe, DMAIC, A3
Create clear action plans, validate hypotheses with data, and defend decisions to stakeholders.
Build your own troubleshooting system, combine methods and apply them to any case

No special training is required — the course is suitable even for those who have never worked as a troubleshooter.
Experience in work processes such as project work, task management, analytics, facilitation or operational roles is desirable.
It is beneficial if you have access to real company tasks — you will be able to apply the tools in your homework assignments.
You need a computer or smartphone to view lessons and complete exercises.
The desire to solve problems faster, more thoroughly and with greater confidence is the main "tool" you will need.

Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!

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