Master consumer sales and customer engagement by learning communication skills, psychology, persuasion, objection ha
Sub Category
- Entrepreneurship
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Objectives
- Describe changes in consumer sales by explaining recent trends during group discussions. (Remember)
- Explain the essential roles in a consumer-focused business during a team project. (Understand)
- Demonstrate a customer-centered mindset by role-playing with classmates. (Apply)
- Model professionalism and a positive sales attitude in simulated client interactions. (Apply)
- Analyze successful consumer sales examples during case study reviews. (Analyze)
- Communicate clearly with consumers during mock sales conversations. (Apply)
- Demonstrate active listening skills by summarizing customer needs in practice sessions. (Apply)
- Adapt communication styles to fit different consumer personalities in role-play scenarios. (Apply)
- Display empathy and build trust during simulated customer interactions. (Apply)
- Identify key consumer buying motivators after observing real-life sales situations. (Remember)
- Differentiate between emotional and rational buying motives during group analysis. (Analyze)
- Formulate discovery questions to uncover unstated customer needs in interviews. (Create)
- Translate identified customer needs into product benefits on sales worksheets. (Apply)
- Present suitable product solutions to customers in role-play sessions. (Apply)
- Apply persuasive techniques ethically during mock sales closing activities. (Apply)
- Resolve customer objections using structured methods in simulated sales scenarios. (Apply)
- Recognize and respond to buying signals during timed closing exercises. (Apply)
- Demonstrate exceptional customer service by resolving complaints in assigned projects. (Apply)
- Design a personal action plan for ongoing growth in consumer sales. (Create)
- Evaluate real-world ethical dilemmas in consumer sales during group discussions. (Evaluate)
Pre Requisites
- There are no requirements or pre-requisites for this course, but the items listed below are a guide to useful background knowledge which will increase the value and benefits of this course.
- Basic proficiency in English reading, writing, and verbal communication.
- Familiarity with everyday consumer purchase experiences (either as a customer or employee in a retail/service environment).
- Access to a computer or smartphone with internet connectivity for course materials and digital participation.
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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