Master Application Support. Learn troubleshooting, ticketing with Jira, basic SQL querying, and log analysis.
Sub Category
- Other IT & Software
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Objectives
- Understand the fundamental principles and best practices of providing world-class application support in a tech environment.
- Master a systematic approach to troubleshooting common software issues, from initial ticket analysis to final resolution.
- Gain hands-on experience with key support tools for ticketing (like Jira), monitoring (like Datadog), and log analysis.
- Develop clear communication techniques for interacting with users, developers, and other stakeholders effectively.
Pre Requisites
- No prior experience in IT is required! This course is designed for beginners. You just need basic computer literacy and a desire to learn and solve problems.
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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