Empathy for Project Managers, Sales, Customer Service, Product Teams, Feedback, Leadership & Culture
Sub Category
- Management
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Objectives
- Differentiate between cognitive, emotional, and compassionate empathy, and know when to use each
- Decode emotional cues in emails, Slack, Zoom, and in-person settings — even when they’re subtle
- Build psychological safety in teams through micro-validations and tone-conscious communication
- Deliver feedback with empathy — without sacrificing clarity or standards
- Navigate high-stakes conversations, conflict, and decision-making without losing connection
- Set boundaries with kindness — understanding the difference between empathy and niceness
- Balance accountability and empathy to prevent burnout and strengthen trust
- Avoid and recover from empathy fatigue through emotional regulation and self-awareness
- Practice inclusive empathy — especially for voices that are quieter, underrepresented, or remote
- Cultivate an emotionally intelligent presence even under pressure, deadlines, and stress
Pre Requisites
- No prior training in emotional intelligence or leadership is required
- Ideal for anyone currently working in or leading a team-based, project-based, customer-facing, or cross-functional environment
- A willingness to reflect, self-assess, and practice new communication habits
- Access to a digital workplace (Slack, Zoom, Teams, Email, etc.) for applying course skills in real-time scenarios
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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