AI-Powered CX: Master Customer Journey, Generative AI, User Research & Onboarding for unmatched experiences.
Sub Category
- Marketing Fundamentals
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Objectives
- Map end-to-end customer journeys and spot high-impact CX touchpoints with data-driven frameworks.
- Build AI-powered personalization (chatbots, recommenders) that lifts engagement, loyalty, and revenue.
- Apply user-psychology insights to craft friction-free, emotionally resonant experiences that delight.
- Transform raw support, sales, and feedback data into clear CX dashboards and ROI-backed stories.
- Master CX principles: Understand core CX concepts, frameworks, segmentation, journey mapping, VoC, and emotional design.
- Leverage Generative AI: Apply AI for personalized content, chatbots, recommendations, and product innovation in CX.
- Strategize AI in CX: Develop AI strategies, assess ethical implications, and explore future trends in AI-powered CX.
Pre Requisites
- For a better learning experience, we suggest you to use a laptop / mobile phone / pen and paper for taking notes, highlighting important points, and making summaries to reinforce your learning.
- No prior coding required—just a computer, internet access, and curiosity about improving customer experiences. Basic marketing or analytics familiarity is helpful but not mandatory.
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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Coupon Code(s)