Customer Service | AI Chatbots | KYC & AML | Customer Support | Customer Experience | Problem-Solving | CRM
Sub Category
- Sales
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Objectives
- Uncover the fundamentals of world-class customer service and identify diverse customer needs.
- Master the art of professional greetings and global customer service best practices.
- Handle challenging customer interactions with confidence and turn complaints into loyalty.
- Ensure regulatory compliance with a solid understanding of KYC (Know Your Customer).
- Strengthen business integrity through Customer Due Diligence (CDD) and Anti-Money Laundering (AML) protocols.
- Leverage ChatGPT to automate FAQs, draft emails, and deliver efficient, AI-powered customer support.
- Explore how AI and chatbots have reshaped productivity and customer satisfaction.
- Sharpen critical problem-solving skills essential for every frontline support professional.
- Build and personalize your own GPT model for optimized customer engagement.
Pre Requisites
- There are no requirements or prerequisites necessary to take this course
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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