Learn from a "5 Star Luxury Head Concierge" (Certification issued in Italy Included Upon Request).
Sub Category
- Management
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Objectives
- The history and purpose of the concierge
- Concierge Skills
- The Hotel Gerarchy
- Things you need to do before guest arrival
- Guest Arrival Experience
- Communication
- Develop relationships with guests
- Understand your guests in order to provide better recommendations
- How to handle external suppliers
- Selling experiences
- How to handle a guest complaint
- Things you need to do before guest departure
Pre Requisites
- To attend this course the only requirement is willing to be a great concierge
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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