Automate IT Workflows and Optimize Service Operations with GenAI
Sub Category
- IT Certifications
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Objectives
- Master AI-Powered Automation
- Enhance Incident and Change Management
- Provide Personalized Customer Experiences with AI
- Utilize Predictive Analytics for Improved Decision-Making
- Optimize Service Operations Using AI
- Implement AI-Driven Virtual Agents and Chatbots
- Apply GenAI for Security and Compliance Management
- Plan for Business Continuity and Disaster Recovery Using AI
- Develop and Deploy Custom AI Solutions
Pre Requisites
- Basic Understanding of IT Service Management (ITSM)
- Familiarity with ServiceNow Platform (Basic to Intermediate Level)
- Basic Understanding of Artificial Intelligence (AI) and Automation Concepts
- Hands-on Experience with ITSM Tools
- No Programming Skills Required (Basic Understanding of IT Operations is Sufficient)
- Interest in Exploring AI Integration in ITSM
- Recommended: Basic Understanding of Cloud Computing
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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