Learn Journey Mapping, Needs Assessment, Research, VoC, CSAT, OmniChannel, Segmentation, Engagement & Digital Experience
Sub Category
- Sales
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Objectives
- You will learn the Customer Experience (CX) Consulting. Customer Journey Mapping, Client Needs Assessment, Customer Research and Insights
- Learn Journey Mapping Workshops, Customer Persona Development including Client Needs Assessment, Persona Creation Workshops
- You will be able to learn Voice of the Customer (VoC) Programs, Client Needs Assessment, Survey Design and Deployment, Closed-Loop Feedback Process
- Learn Customer Feedback Reporting. Customer Satisfaction (CSAT) Measurement, Client Needs Assessment
- Learn Survey Deployment, Segmentation and Analysis, Action Planning and Improvement Initiatives
- Learn about Omni-Channel Experience. Client Needs Assessment, Technology Enablement, Unified Customer Experience. Measurement and Analytics
- Learn . Customer Service Excellence, Client Needs Assessment, Employee Training and Development, Technology Enablement, Recognition and Reward Programs.
- Learn about Employee Engagement. Digital Experience Optimization, Personalization and Customization, Personalized Communication
- Learn Cross-channel Personalization, Lifecycle Personalization. Complaint Management. Empathetic and responsive communication
- Learn Root Cause Analysis, Employee Training and Support.
- This training will be useful if your job involves understanding Customer Retention Strategies, Client Needs Assessment.
- Master Personalized Communication and Engagement. Retention-focused Product and Service Enhancements, Retention-focused Marketing and Communications
- Discover how to gain knowledge of Brand Loyalty Programs, Client Needs Assessment, Reward System Development, Communication and Engagement
- Discover Exclusive Benefits and Perks. CX Analytics and Insights, Data Analysis and Visualization, Sentiment Analysis and Feedback Management
- Discover Cultural Transformation, Client Needs Assessment, Leadership Development, Training and Development
Pre Requisites
- You should have an interest in the fundamentals of Customer Experience (CX) Consulting
- Basic Management and Business knowledge
- Basic Written and Verbal communication skill
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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