Quality management, Business excellence, Customer satisfaction, Profitability, Improvement tools and Techniques
Sub Category
- Management
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Objectives
- Business excellence and international tools and techniques for achieving profitability
- Customer satisfaction, definition of quality, quality assurance, quality control and quality management
- The historical evolution of the quality and the Business process management tools
- The seven principles of quality management and their contribution to business excellence
- Types of customers, customer's segmentation, and listening to voice of the customer
- Use of The House of Quality to translate customer's requirements into technical specifications
- Kano Model for measuring customer satisfaction
- Measurements, Types of data, and mistakes in measurement
- The seven tools of quality control known as The 7 QC tools, and how to utilize them in solving problems
- a step-by-step guidelines for implementing a quality management system according to ISO 9001 and understanding the international accreditation process
- Kaizen and Six Sigma methodologies
Pre Requisites
- Basic understanding of English Language
- Microsoft Excel and Microsoft PowerPoint
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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