Master the art of continuous improvement and customer satisfaction through TQM in this course.
Sub Category
- Operations
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Objectives
- Foundations of Quality Management: Students will learn the core concepts of quality, including its definition, dimensions, and importance in various industries.
- Quality Philosophies and Theories: The course covers critical quality philosophies, such as the Deming Philosophy, Juran Trilogy, and Crosby’s QM principles.
- Customer Satisfaction and TQM Activities: Learners will delve into customer satisfaction models and the role of TQM activities in enhancing experiences.
- Employee Involvement in TQM: The course will teach students the importance of employee involvement in quality initiatives.
- Continuous Process Improvement: Students will learn about continuous process improvement strategies, including models like BPR (Business Process Reengineering).
- Statistical Process Control (SPC): Learners will gain practical knowledge of SPC techniques, such as control charts for variables and attributes.
- Quality Improvement Tools and Techniques: Students will be introduced to various quality improvement techniques like Pareto charts, Ishikawa diagrams.
- Six Sigma Methodology: The course will cover the Six Sigma methodology, focusing on DMAIC (Define, Measure, Analyze, Improve, Control) and DFSS.
- TQM Tools and Lean Principles: Students will explore a wide array of TQM tools like TPM (Total Productive Maintenance), QFD (Quality Function Deployment).
- Quality Circles and Poka Yoke: The course concludes with an in-depth look at quality circles and Poka Yoke (error-proofing) methods.
Pre Requisites
- Basic Understanding of Business and Management Concepts: While not mandatory, familiarity with basic business management principles will help students grasp the concepts more easily. This includes knowledge of organizational structures, business processes, and management functions.
- Interest in Quality Management: A keen interest in learning about quality improvement practices and methodologies is essential. Students should be motivated to apply these concepts to real-world scenarios in various industries.
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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Coupon Code(s)