Kano Analysis to Prioritize Customer Needs + Kano Model Tools and Templates + Certificate +Get 2 CPDs, PMI PDUs and PDCs
Sub Category
- Management
{inAds}
Objectives
- Understand customer needs and expectations using the Kano Analysis to enhance your product development and service offerings.
- Learn to prioritize customer needs effectively, leading to higher customer satisfaction and reduced dissatisfaction.
- Go beyond basic theory and gain practical skills with tools like Microsoft Excel templates to conduct Kano Analysis at a larger scale.
- Analyze customer responses using advanced Excel functions (INDEX, XMATCH, COUNTIF) for accurate and efficient results.
- Classify product features into categories: Must-be Quality, One-dimensional Quality, Attractive Quality, Indifferent Quality, and Reverse Quality.
- Prioritize features and present the summary in graphical form using a Better/Worst Plot, aiding in clear decision-making.
- Utilize Kano Analysis to prioritize improvement initiatives in Six Sigma and other quality improvement projects.
- Enhance your skills in customer satisfaction analysis, making you a valuable asset in product development and quality improvement roles.
- Develop the ability to lead Kano Analysis projects, driving significant improvements in customer satisfaction and product quality within your organization.
Pre Requisites
- There is no prerequisite to take this course.
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
{inAds}
Coupon Code(s)