Mastering Salesforce Field Service Solutions for Operational Excellence
Sub Category
- IT Certifications
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Objectives
- Field Service Lightning Fundamentals: Understanding the core features and capabilities of Field Service Lightning.
- Service Cloud Integration: Integrating Field Service Lightning with Service Cloud to enhance customer service.
- Configuration and Setup: Configuring Field Service settings, including service territories, operating hours, and resource scheduling.
- Work Order Management: Managing work orders and service appointments effectively.
Pre Requisites
- Salesforce Fundamentals Knowledge: Basic understanding of Salesforce as a platform, including its core features and functionalities.
- Experience with Salesforce Administration: It is highly recommended to have prior experience or certification as a Salesforce Administrator
- Familiarity with Field Service Operations: While not mandatory, having a background or understanding of field service operations
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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