Executive Certificate: CX / Customer Experience, Principles and Foundations of Digital Business and Transformation
Sub Category
- Management
{inAds}
Objectives
- Digital Transformation Strategies
- Customer-Centric Digital Transformation
- Digital Transformation Outcomes and Impact
- Measuring and Communicating Digital Transformation Success
- Industry-Specific Digital Transformation
- Introduction to Customer Experience Management
- CX Principles
- Customer Segmentation and Persona Development
- Customer Journey Optimisation
- Emotional Experience Design (EED)
Pre Requisites
- For a better learning experience, we suggest you to use a laptop / mobile phone / pen and paper for taking notes, highlighting important points, and making summaries to reinforce your learning.
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
{inAds}
Coupon Code(s)