Learn Advanced Customer Service Strategies and Tactics to Turn Your Upset Customers into Raving Fans
Sub Category
- Communication
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Objectives
- How to listen to what's really bothering your customer.
- Is your customer angry at you or just angry?
- The importance of remaining calm when your customer is upset.
- When to compensate your upset customer.
- The benefit of customer complaints
Pre Requisites
- No advanced knowledge or training is necessary. You will learn everything you need to know by taking this course.
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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