How to make every conversation between your support team and your customers provide an amazing customer experience
Sub Category
- Operations
{inAds}
Objectives
- Understand the pros and cons of each channel available to support
- Understand how each channel benefits individual user types
- Create your support channel strategy
- Understand whether multichannel or omnichannel are right for your team
- Understand when you need to upgrade your support tooling
- Identify the top three audience personas for your support strategy
- Explain your decisions and assumptions to cross-functional leadership outside of support
Pre Requisites
- A basic understanding of customer support: what it is, and how one does it.
- A team or company structure that you can keep in mind to use for assignments
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
{inAds}
Coupon Code(s)