Demonstrate fundamental knowledge about the customer engagement capabilities of Microsoft Dynamics 365.
Sub Category
- IT Certifications
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Objectives
- Get introduced to the Dynamics 365 customer engagement apps
- Examine Dynamics 365 Marketing
- Describe Dynamics 365 Marketing capabilities
- Review Additional Marketing Apps
- Working with customer engagement apps
- Manage Customers and Activities
- Search and filter data
- Dynamics 365 Marketing Capstone Lab
- Create a marketing email
- Create a Segment in Dynamics 365 Marketing
- Create a Customer Journey
- Explore Dynamics 365 Sales
- Examine Dynamics 365 Customer Service
- Create a Case and escalate to a Work Order
- Create a project-based Lead
Pre Requisites
- As the prerequisites of Microsoft MB-910 exam, learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful, but isn’t necessary.
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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