Master empathetic communication and build lasting customer relationships in service and sales careers.
Sub Category
- Communication
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Objectives
- Build a strong understanding of empathy driven communication in professional sales and service roles.
- Learn key skills to identify customer needs, emotions and expectations to tailor service for success.
- Master effective listening techniques to understand and empathize with customers and their needs.
- Develop strategies to handle difficult situations and turn conflicts into successful outcomes.
- Learn effective methodologies to build rapport and trust, enhancing customer relationships and loyalty.
- Improve your business English skills for clear, professional communication in customer interactions.
Pre Requisites
- A good level of basic English and a willingness to improve sales and service skills through a communicative and empathy driven approach.
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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Coupon Code(s)