#1 Voice of the Customer course: The step by step guide to improving your customers experiences, one tool at a time
Sub Category
- Project Management
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Objectives
- How to deliver effective voice of the customer activities and exercises
- How to deliver effective voice of the customer tools and techniques
- You will understand how to grasp your customer needs and wants better
- You will be able to improve customer satisfaction scores
- Better customer journeys and experiences can lead to more sales of your products and services
- Ensuring your customers feel listened to will improve your customer retention metrics
- You'll be able to build better KPIs and SLAs, designed with your customer wants in mind
- Increase customer engagement with your products and services, generating more useful feedback and insight
- Become a customer centric organization, something customers, consumers and clients REALLY appreciate
- Learn knowledge you can spread across other parts of your organization
Pre Requisites
- None. We will work with you throughout the course
- No prior voice of the customer knowledge is required
- Course built to be open to all levels
- Reach out to me (email/LinkedIn) if you need an assistance
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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Coupon Code(s)