Learn and Unlock Your Service Management with ITIL 4, Real-World Scenarios, Practical Examples and Mockup exams
Sub Category
- IT Certifications
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Objectives
- Explaning ITIL 4, Service Value System, Guiding Principles, Continual Improvement and other components
- Understand ITIL 4, its components, and how they work together and separately.
- Explain the activities of practices like: Service Desk, Incident Management, Service Request...
- ITIL 4 Implementation in Your Organization
- Understand ITIL4 Foundation with the continuous improvement.
- Establish a Value Stream to Create a New Service
Pre Requisites
- No programming experience required
- Open-minded IT professionals or individuals interested in IT service management
- Basic computer literacy and internet access
- Familiarity with IT terminology is helpful, but not required
- Desire to learn, collaborate, and improve IT service management skills
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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