Genesys Cloud Agent Training

Unlocking Genesys Potential: A Comprehensive Guide to Genesys Cloud Agent

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Agents will learn how to use Genesys Cloud features and tools effectively.
Agents will learn how to provide excellent customer service.
Agents will learn how to troubleshoot customer issues and escalate issues to supervisors.
Agents will become more confident and proficient in their role.
Agents will be able to help companies improve their customer satisfaction ratings.

Basic Understanding of Contact Center Operations: Familiarity with the general concepts and terminologies associated with contact center operations will be beneficial in understanding the application and relevance of Genesys Cloud features.
Technical Proficiency: A basic understanding of computer systems, software applications, and cloud technology is essential to grasp the technical aspects of the course.
Internet Connectivity: As this is an online course, reliable internet connectivity is required to access course material, participate in online discussions, and complete hands-on exercises.
Genesys Cloud Access: To fully participate in the hands-on exercises, you'll need access to a Genesys Cloud instance. This can often be arranged through a demo or trial account if you don't have one through your organization.
Dedication and Commitment: As with any course, a commitment to learning and the willingness to spend time on coursework, including lectures, discussions, and hands-on exercises, is a must.
Please note that no prior experience with Genesys Cloud is necessary. The course is designed to take participants from a beginner level to a competent Genesys Cloud Agent.

Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!

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