Learn to set up and optimize ITIL incident and major incident management services - a journey from discovery to live
Sub Category
- IT Certifications
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Objectives
- Learn how to set up a service ready for incident management
- Know the core processes to ensure you deliver excellent service
- Know what to do for escalating
- How to manage an incident management team
Pre Requisites
- No previous knowledge required
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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