Everything you need to know to move up from 2nd line IT desktop support to 3rd line infrastructure and technical support
Sub Category
- Operating Systems & Servers
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Objectives
- Day in the life of an infrastructure technician
- An overview of hypervisors and their function
- Introduction to virtual switches - how they tie into hypervisors, etc
- Incident management fundamentals - managing incidents
- Recovery Point Objectives (RPOs) and Recovery Time Objectives (RPOs)
- Data protection fundamentals
- Backup types - incremental, differential, full and synthetic full
- SAN Storage Overview - basics of storage area networks
- Overview of the most common RAID levels used for backup purposes - RAID0, RAID1, RAID5 and RAID6
Pre Requisites
- 1-2 years of experience at 2nd line (desktop support) level
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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