Computer Networking Basics for Desktop Support Technicians

Computer Networking Basics for Desktop Support Technicians

Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians



Sub Category

  • Network & Security

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Objectives

  • Switches vs Hubs
  • The difference between half duplex and full duplex data transmissions
  • An explanation of IPv4 and IPv6
  • Quality of Service (QoS) and how this works
  • High level explanations of each layer of the OSI Model and how they relate to networking.


Pre Requisites

  1. 1 year or more of experience as an IT professional at a helpdesk support level


FAQ

  • Q. How long do I have access to the course materials?
    • A. You can view and review the lecture materials indefinitely, like an on-demand channel.
  • Q. Can I take my courses with me wherever I go?
    • A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!



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