Customer Relationship Management (CRM), Customer Experience Management, Customer Success Management, Journey Mapping
Sub Category
- Management
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Objectives
- Understand the Introduction and importance of customer relationship management (CRM) 5.0
- Learning the Customer experience management (CXM) & Customer Success management (CSM)
- Analyze how CRM helps in marketing & how to create customer journey mapping
- Understand the CRM Software Overview, How to measure, improve and build customer relationship management
- Learnig the CRM manager skills and how to become a CRM manager
Pre Requisites
- Basic knowledge of customer behavior, customer psychology and customer feedback strategy
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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