Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve
Sub Category
- Management
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Objectives
- Understand the importance of giving team’s customer feedback
- Be able to give positive and negative customer feedback to my team in an effective way
- Define potential gaps in service and methods to overcome them
- Drive a culture that welcomes customer feedback
- Develop strategies to proactively manage complaints before they arrive
Pre Requisites
- A keen readiness to learn and put it into practice
- Access to a computer, tablet or iPad
- Headphones or speakers to listen to videos
FAQ
- Q. How long do I have access to the course materials?
- A. You can view and review the lecture materials indefinitely, like an on-demand channel.
- Q. Can I take my courses with me wherever I go?
- A. Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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